We’re Hiring: Salesforce Administrator – National

Job Location

New York City, Chicago, Bay Area

Position Status

Full time

About Code Nation

Code Nation is a community of high school students, technologists, teachers, business leaders, and other champions. A movement spanning cities, cultures, and industries, our community builds bridges across social and economic divides and unites people with the power to change each others’ lives.

Code Nation equips students with the skills, experiences, and connections that together create access to careers in technology. With a volunteer teaching cohort of over 300 professional web and software developers and a network of school and company partners, we provide coding courses and work-based learning programs to students who attend under-resourced high schools. Our industry-aligned curriculum and vast network of supporters provide students with the tech skills and social capital they need to break into the tech workforce.

During the 2019-2020 school year, Code Nation pivoted to reach 1,630 students in 72 programs across the Bay Area, Chicago, and New York City, 100% virtually. Software developers collectively volunteered more than 45,000 hours to provide in-person and remote learning in support of Code Nation’s mission in the San Francisco Bay Area, Chicago, and New York City.

Code Nation is committed to becoming an inclusive, pro-Black, and anti-racist organization. Ideal candidates are committed to educational and tech equity and working against institutional inequities. We believe that anyone can learn to code, and everyone should have access to careers in the thriving tech workforce.

The Role

Code Nation is seeking a Salesforce Administrator (Internal Title: Senior Salesforce Manager) and is eager to identify a professional who is passionate about the work we are doing to challenge structural inequities in the tech sector, and who has the skills necessary to manage the development of Salesforce and to apply analytics and innovation to help further Code Nation’s work. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Nonprofit Success Pack environment. This includes supporting the entire organization, developing and supporting the CRM tool, and assisting with organizational processes. They will report to the Chief Operations Officer and will partner with relevant staff across our regions and core national teams to troubleshoot with end-users to ensure the application satisfies their needs and keeps pace with changes in program operations, policies, and procedures.

In the first year, the Salesforce Administrator will develop a deep understanding of internal needs, specifically in development and programs, to offer critical thought partnership in how Salesforce can be redeveloped to meet the changing landscapes. The Salesforce Administrator will be charged with assessing needs for training of users, revamping training tools for those who need the platform for job performance, tracking processes and guides, and implementing changes to build efficiencies in Salesforce. Ultimately, a candidate who assumes this position will be successful if they are a strong strategist capable of building relationships with key stakeholders to understand needs, develop comprehensive training and systems to meet those needs, and possess robust technical skills to manage the day-to-day administration of Salesforce.

The salary range for this position is $70,000 – 85,000.

Location is remote friendly, but must be within reasonable commuting distance to one of the regional offices for monthly or quarterly meetings.

Responsibilities

The primary responsibilities will include, but are not limited to:

Stakeholder engagement and executing with a user centered approach to administration

Build relationships with Code Nation’s internal teams, conduct a thorough needs assessment, and recommend and build out solutions to meet business needs
Serve as primary system administrator for the Salesforce environment with 30+ users
Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
Lead the identification and implementation of new Salesforce features and functionality to increase adoption and automation
Work independently with members of the user community to define and document development requirements
Collaborate and manage external vendors and contractors to support and supplement Code Nation’s Salesforce administrative work and the creation of software interfaces for program delivery

Project planning and execution

Create trainings and supports for Code Nation staff to access and leverage Salesforce for their work
Focus the organization’s use of data towards what best serves the mission
Manage the integration of third-party software / systems into Salesforce (ex. registration system, FormAssembly, etc.)
Map out strategic priorities and execute on projects from end-to-end
Develop enhancements using webforms, AI, triggers, Visual Workflows, and process builder

Training content creation and dissemination

Create documentation for department processes
Train new users and grow the Salesforce skill set across the organization
Support data cleanliness and integrity by designing and scripting utilities
Maintains system documentation (e.g. business requirements, functional specifications, customizations) and libraries in secure and organized manner
Maintains quality service by establishing and enforcing organization standards

Process improvement and change management

Gather detailed requests for improvements or changes to the system and implement these changes as appropriate
Automate processes using Salesforce tools such as process builder, approval processes, validation rules, and Nonprofit Success Pack features such as engagement plans and levels
Lead the identification and implementation of new Salesforce features and functionality to increase adoption and automation
Complete regular internal system audits and prepare for updates
Manage the Salesforce enhancements and release roadmap and related black-out periods
Work with our leadership team to establish suitable processes to support administrative, development, and management activities

Skills and Qualifications

Success in this position will require, but not be limited to, the following proven experiences and competencies:

What you’ve accomplished (required):

5+ years of professional experience, including at least 2-3 years of administering Salesforce for development and programs experience
Certified Salesforce Administrator credential required
Experience in a role where you’ve been responsible for developing Salesforce in a development and programs context (e.g. education, youth development, workforce development, etc.)

What you’ve either done or would be excited to learn here:

Ability to adjust communications according to a variety of stakeholders and audiences
Experience managing or coaching others

Skills you have developed and knowledge you have acquired:

Ability to break down vision and direction of work into actionable steps, leverage manager for strategic support rather than execution accountability, and to organize and keep track of many projects, deadlines, and priorities
Ability to work collaboratively within and across functions (e.g. support recruitment and development, work with teams to leverage the platform) and to manage staff who don’t report into them to outcomes (articulating clear asks and influencing to execute)
Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
Creative and analytical thinker with strong problem-solving skills
Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization
Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
Ability to assess the impact of new requirements on Salesforce and other integrated systems

How you work and what you value:

Deep commitment to diversity, equity and inclusion
Deep commitment to tech equity
Enjoy iterative work
Self starter and entrepreneurial.
Enjoys working on a team and operates in a way that will build trust with teammates
Ability to drive results
Possesses a true growth orientation and is keenly aware of their own skills and learning needs

What You Can Expect

Code Nation has a high-performing culture characterized by our desire to provide our staff members with the support, resources, and information they need to be successful in our organization and in the non-profit field in general. If you take on this position, you can expect to be offered a compensation package, including salary and benefits, that will be commensurate with your experience and competitive within the non-profit sector. Some of the benefits we offer to our staff members include, but are not limited to:

Medical, Dental and Vision Insurance and a Flex spending account for out of pocket medical costs
Generous Time Off policy-15 days of paid time off & 14 paid holidays/office closures
401k Retirement Plan

Code Nation employees must be fully vaccinated for COVID-19, and, if hired, present proof of vaccination by start date.

How to Apply

Code Nation is partnering with RCG Talent Solutions to find our Senior Salesforce Manager. Please follow this link to submit your application and direct all questions to openroles@rcgtalent.com.

Code Nation strives to build a staff and board that reflect the cultural diversity of the communities and neighborhoods we serve. Code Nation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin. BIPOC individuals are encouraged to apply.